We have now re-opened following temporary lockdown!
We also continue to delivering UK-wide and dispatch via post at least three times a week.
We are also offering a ‘Pick Up’ option where you can collect your pre-prepared order from the shop (or have someone collect it for you) during our normal opening hours. This means you avoid additional postage & packing charges. When asked to choose enter your delivery address, please ensure you choose 'Pick Up' instead. It is not possible to get postage refunds if you have completed your purchase without clicking 'Pick Up'.
Even though we are closed to visiting customers, we are still following all government recommendations and guidance for best working practices.
COLLECTING IN STORE & PHONING WITH ORDERS/INQUIRIES:
The following information will make it easier for you to make purchases from anything we have in stock – including all of our yarn, buttons, haberdashery and craft supplies!
Monday/Wednesday/Friday = ORDER DAYS
- Phone 07842 819 055 between 11am – 1pm with any orders/inquiries.
- Payments will be taken over the phone for both 'click-and-collect' and orders to be sent to you by post.
- 1pm on these days is also the cut-off point for internet orders to be collected the next day.
Tuesday/Thursday/Saturday = COLLECTION DAYS
- Pre-orders can be collected from The Sew Studio between 1 – 3pm.
- No ad-hoc purchases can be made and no payments will be taken on these days.
- These are time slots for collection of internet/telephone orders only - you MUST have placed and paid for your order by 1pm the day before collection.
It will not be possible to just 'pop by' and grab something from the shop. The only way that we can manage all of the inquiries, orders, payments & dispatches correctly is if you help us by sticking to the operations as outlined above. I appreciate you're keen to see the shops open again, but we are not permitted to do so at this time.
It is not possible to man our phonelines outside of the order days above, so please drop us an email or message on social media if you wish to get in touch.
Other orders are send via Royal Mail or appropriate courier for our flat-rate P&P of £2.95. Postage is free for any order over £50.
Local deliveries will cease from June 1st. Instead, a ‘collect in store’ option will be available if you wish to avoid delivery charges. There will be no minimum order for any purchase.
Every order and inquiry is valued and we very much look forward to opening our doors to our brilliant customers again soon. Your support of our family business
means a great deal to us.
WORKSHOP ARRANGEMENTS DURING TEMPORARY CLOSURE:
We would like to clarify our existing Terms and Conditions, however we are also aware that this is an unusual situation and ask for your patience as government advice changes daily.
Our existing Terms & Conditions state:
To clarify, this means that because we have postponed classes line with government advice, you will be offered a rescheduled date to replace the missed teaching hours, or credit to be used against a future class/event.
You should know that our priority is to look after our customers and provide a safe and clean working environment. In order to also protect the future of our small business and team, we will not be issuing refunds for missed classes. However we will offer alternatives as outlined above and we hope that you understand our position on this.
This is an absolutely unique situation for each and every one of us and we will do our best to handle things in the most fair way possible.